Shipping, Return & Exchange Policy

1. Shipping Policy

We prepare and ship your order to the address provided during checkout. Shipping costs and estimated delivery times are displayed during the checkout process based on the delivery address and available shipping method.

• Please make sure that your name, phone number, and delivery address are correct before confirming your order.
• Delivery times may be affected by public holidays or circumstances beyond our control.
• If your order arrives with missing items or visible damage, please keep clear photos of the shipment and contact our Customer Support team as soon as possible.

2. Return & Exchange Policy

At Smiley, we are committed to providing high-quality products to ensure the best care for your little ones. Products may be returned or exchanged only if they arrive damaged or have a manufacturing defect, subject to the following conditions:

• A return or exchange request must be submitted within 3 days of receiving the order.
• The product must be returned in its original condition and original packaging.
• The product must not have been used beyond what is necessary to identify the damage or defect.
• Customers may be asked to provide clear photos showing the damage or manufacturing defect before the request is approved.
• Once the request has been reviewed and approved, the product will be replaced or a refund will be issued, depending on the case.
• Returns or exchanges do not apply to products that have been damaged due to misuse or improper storage after delivery.

Customer satisfaction is our priority. If you have any questions or need assistance, our Customer Support team will be happy to help.